Understanding Master Services' Referral Program: An Inside Look
Recently, I had the pleasure of speaking with Lindsey, the appointment center manager at Master Services, to learn more about our referral program and the vital role it plays in our operations. Here's a detailed look at what I discovered!
Lindsey heads the appointment center at Master Services. Her team is responsible for scheduling all first-time estimates and inspections for the sales team, as well as managing annual maintenance and reactive appointments for the service team.
At Master Services, we greatly value referrals from our satisfied customers. Lindsey explains that if a customer has family, friends, or neighbors who might need our services, referring these individuals helps increase brand awareness and integrity in the community.
How Does the Referral Program Work?
The referral program is straightforward and beneficial for everyone involved. Here's a step-by-step breakdown:
- If a customer is satisfied with the service they received from Master Services, or if they simply received a quote from one of our home inspectors, they can refer a family member, friend, or neighbor.
- The referred person needs to let us know who referred them.
- Once the new customer completes an estimate with a Master Services sales inspector, the original customer receives a $50 referral fee.
No Sales Pressure Involved
Lindsey emphasizes that the referral program does not require the referred person to proceed with any service. Simply having an estimate done by a sales inspector qualifies the original customer for the referral reward.
Master Services offers free estimates for issues like concrete problems, basement waterproofing, and crawlspace concerns. This free estimate service promotes trust and brand awareness within the community. Lindsey highlights the importance of word-of-mouth referrals in building community trust. By consistently doing the right thing for our customers and providing accurate and necessary quotes, Master Services aims to leave a positive impact. This approach encourages customers to refer others, reinforcing our reputation for integrity.
For those interested in learning more or participating in the referral program, Lindsey recommends reaching out via email, visiting our website, or simply giving us a call.
Master Services provides top-notch service and values the trust and referrals from our customers. If you or someone you know needs our services, don't hesitate to get in touch and experience the quality and integrity Master Services is known for.