I researched Master Dry extensively before I contracted for their work. I saw from the company's organization, mission and values, plus the ratings of customers that this was a company I wanted to work on my home. I was not wrong and in fact Master Dry and their staff exceeded my expectations in every way.
Very professional and timely and appropriate contacts throughout the entire process.
Dealing with Jeff McBride was a very enjoyable and rewarding process. He was thorough in his inspection and in proposing solutions to what the inspection revealed. He addressed every question I had very professionally and I felt confident that when we agreed on a proposal that we had a great solution.
I don't want to insinuate that the installation crew was better than Jeff but they were the most enjoyable and pleasurable part of the whole process. I have never had or experienced such a professional group of installers in my life. There is no way I could be more pleased than I am in what they did every step of the way. They were completely professional, respectful and communicative through every stage of the installation. The results of their work was beautiful. They represent your company very well.
Kept the crawlspace and work area clean and organized from Day 1 and left the installation completely clean. Cleanup on the property was thorough and they left nothing that I had to dispose of.
I have run and owned companies since I retired from the military. I ran these companies with very high values, hired the best staff I could find, took care of them, and established value in the services I offered. I organized the companies to focus on total customer satisfaction and continuous improvement. These are things that were very evident to me when I evaluated Master Dry over the competition. The others were not even close. That evaluation paid off for me because Master Dry delivered on every single aspect of their "promise" and services.
Thoroughly satisfied and impressed with the whole experience. Maybe it's because we are from...