Overall I am very satisfied with my service from Master Services. Your people were professional, courteous & patient from the 1st call to the final walk through. While I have greater confidence in your system than others I’ve had in the past, there were a few points that I found frustrating. 1) I was disappointed to find out that I will have to patch the exterior holes in my foundation myself. I pointed all of them out to my salesman as they were one of my primary concerns & biggest reasons for calling you. The install boss had to tell me that you don’t do that. 2) Your book/sales people need to be updated to clarify or remove items that are not used or carried anymore in this area. I was happy that I wouldn’t have to tear up landscaping to accommodate the door featured in the book though. Again this conversation was had with the installer at the end of the job & I was refunded accordingly. 3) After discussing 2 possible discharge tie in points previous to service, the crew still had to go out to purchase the appropriate connectors.
I have much more confidence with your water proofing system than others I've had in the past.
Very professional & knowledgeable. A bit disappointed after install though because I thought items were being addressed that, as it turns out, you don't do. Also had small issue with an exterior lawn part that was sold to me, but apparently not used or carried anymore, that had to be addressed/explained by install boss.
Did a great job in less than great conditions then fixed or addressed your planning errors.
Great job of clean up, but I really appreciated the time taken to do a final walk through with me.
I wish every company worked like Master Services - it was a very easy process with professionals...