I am extremely pleased with everyone I communicated with. As I said, I recommended Master Services to my neighbors. I told them about your products and showed her pictures,etc. I will recommend you to anyone who I hear needs the things you do.
The crawl door still needs work, but so far I couldn't be happier. EVERYONE has been so professional, kind, courteous, and very helpful. Because of my health issues (allergic to mold) David Brulée (my salesman) went out of his way to get my work expedited and answer endless questions and reassure me until the encapsulation was done. Nick and Benjamin (installation crew) did an excellent and efficient job and also answered all questions and were very respectful and pleasant. It was amazing how clean it was when they were finished.
The lady who answers the phone (sorry I don't remember her name) has a very pleasant voice and is always very helpful and immediately gets you information or connected to someone who can help you. She is very efficient.
David Brulée was tireless in being available to answer all my questions and went the extra mile to get my job done in a hurry since I am allergic to mold and was getting sick. He even came where I was having my car radiator replaced to finalize the paperwork and keep the ball rolling. He was very professional, respectful, sympathetic, reassuring and helped me in every way possible. I have recommended him to my neighbors across the street, and will recommend him to anyone I hear that needs work done.
Nick and Benjamin were super. They really worked hard and long and I don't think they even took any breaks. But they were never too busy to answer all questions in a friendly and respectful way. It was amazing how they transformed my crawl - it seemed so easy for them and was so clean when they were finished. The only problem was the crawl door. I did not ask the right questions, did not know the opening would be reduced, and failed to realize the door would require more strength and skill to handle. Nick understands my limitations now and is going to find a solution. I have also recommended them to my neighbor.
Nick and Benjamin hauled away everything and left no evidence they had been here - except all their hard, excellent work.
Excellent reputation of the local company. Angie's List reviews. BBB records. I attend Faith Promise Church and was baptized there. Members told me the owner is a member there and does mission work. David Brulée was so nice, honest and helpful. All indications of an honest, trustworthy company. Also, it is very important that the company has maintenance and 24/7 Emergency help - I have already had mold remediation done 3 years ago and because a pump failed mold regrew for lack of available service/support.
My experience with Master Services was phenomenal from beginning to end. From your office staff to...