Bristol, VA's Leading Basement Waterproofing & Crawl Space Repair Contractor

A homeowner in Bristol, VA, noticed water seeping into their large basement, which doubled as both a living area and parking space. Worried about damage to their belongings and the inconvenience of a damp environment, they reached out to Master Services for a lasting solution.

After carefully inspecting the basement, our home inspector discovered the source of the water infiltration and proposed a comprehensive fix. The recommended plan included installing our WaterGuard® Perimeter Drainage System and a TripleSafe Sump Pump, supplemented by the CleanSpace Wall Vapor Barrier to provide ongoing protection.

Our crew began by installing the CleanSpace Wall Vapor Barrier, designed to shield the walls and direct moisture into the drainage system. They then excavated a small trench in the concrete floor, placed the WaterGuard system inside, and proceeded to cover and smooth the area with newly poured concrete. Finally, they fitted the TripleSafe Sump Pump, ensuring water would be quickly collected and discharged.

By day’s end, the basement was fully protected from further water intrusion. Grateful for the efficient and thorough service, the homeowner felt reassured that their basement was not only safe and functional but also ready to handle any future storms.

In Bristol, VA, Sarah, a homeowner who had lived in her house for nearly a decade, began to notice unsettling changes in her home. Large cracks started forming around one of her window frames, and she discovered a noticeable gap running along the wall of her basement. As someone who took pride in the stability and comfort of her home, these issues made her feel uneasy. Fearing that the problem might be more serious than it looked, Sarah reached out to Master Services, hoping for a solution before things got worse.

Our home inspector arrived quickly and, after a thorough assessment, confirmed Sarah’s suspicions—her home was sinking on one side due to soil settling. The culprit? The clay soil beneath her foundation had shrunk in response to fluctuating moisture levels and the intense summer heat. As the ground contracted, it could no longer fully support the weight of the house, causing the foundation to shift. Sarah listened carefully as we explained the situation, realizing how much worse things could become if left unchecked. The cracks she had noticed were just the beginning—without intervention, her home’s structural integrity would continue to decline.

Seeing Sarah's concern, we recommended a solution that would stop the settling in its tracks: installing two Helical piers beneath a pillar near her basement. These piers, designed to provide long-term support, would stabilize the foundation and prevent any further sinking. Sarah was reassured by the clear plan of action, and after some discussion, she gave us the green light to move forward.

When the work was complete, Sarah’s relief was immediate. The cracks around her window had closed, and the gap in her basement had disappeared. Her home felt secure again, and with the foundation stabilized, she could rest easy knowing the worst was behind her. For Sarah, the peace of mind that came with protecting her home’s future was priceless, and she was grateful to have found a team that could deliver it.

In Bristol, VA, a homeowner found himself dealing with an irritating and unexpected issue—his driveway had sunk just a few inches, but enough to prevent him from parking his car in the garage. Each day, he stared at the uneven concrete, growing more frustrated as the situation not only disrupted his routine but raised concerns about potential long-term damage. He worried about the hassle of repairs and whether the problem would get worse, but he knew something had to be done.

After some research, he called Master Services for help. Our team quickly arrived on-site, assessing the driveway and explaining how soil settlement and washout, often caused by changes in humidity, had affected the ground beneath the concrete slab. With reassurance, we recommended using PolyLyft to lift and stabilize the driveway without the need for invasive digging. The homeowner, eager for a solution, felt relieved knowing that the process would be swift and efficient.

As our crew injected PolyLyft into key points along the driveway, the homeowner watched with anticipation. The material expanded like magic, filling the gaps and raising the slab back into place. It was a precise process, and as the team worked, he felt a growing sense of relief, knowing the situation was finally being handled.

With the driveway restored and stable, the homeowner could once again park his car in the garage—something so simple, yet now so satisfying. The frustration he once felt was replaced with gratitude and peace of mind, knowing his driveway was secure for years to come.

In Bristol, VA, Scott R., a previous customer of Master Services, reached out to us for assistance. He had previously had his crawlspace encapsulated by our team a couple of years ago. The issue he faced was unstable floors, noticing over time that certain areas began to warp, particularly under heavy loads like the refrigerator. Upon scheduling an appointment with one of our home inspectors, we identified the poor quality of the supporting wood beams as the root cause. Scott had attempted to reinforce the beams with metal sheets, but this solution proved ineffective over time. To address the issue, Master Services deployed our trusted Smart Jacks system. These specialized jacks are designed to provide robust support for sagging floors, especially in confined spaces like crawlspaces. Our crew installed them carefully, ensuring not to disrupt the previous encapsulation, offering a long-term solution that can be adjusted over time. Scott can now walk on stable floors without any concerns!

Marion J. noticed some cracks developing in her back patio's cement floor. Over time, she observed these cracks widening, especially after heavy rainfall. Concerned about the potential worsening of the issue, she promptly reached out to Master Services. After scheduling an appointment, one of our home inspectors visited her property and identified the cause of the cracks: soil erosion. Water erosion, particularly after heavy rainfall, results in the removal of soil, weakening it and leading to the collapse of the concrete above.

Fortunately, we provided a prompt and effective solution using our innovative PolyLyft method. PolyLyft is specifically designed for elevating and leveling various surfaces, including sunken concrete slabs. This process involves injecting a specially formulated expanding foam beneath the affected area, gently raising the sunken slab back to its original position. Unlike traditional methods like complete concrete replacement, PolyLyft offers a cost-effective and enduring solution.

Now, Marion can enjoy her back patio even during harsh weather conditions, with the settling issue effectively addressed.

The team visited a home near Sugar Grove, VA to assess a sinking sidewalk and driveway. As soil is washed away by rain or compressed by the weight of concrete, slabs crack, rift, shift, and settle. As they do, cracks and other irregularities form, harming curb appeal and posing safety hazards. 

To fix the sidewalk and driveway, our team turned to our dependable PolyLyft. This high-density product is injected at strategic intervals along concrete. As it is, it expands and fills voids, which effectively raises the slab to a level position. The poly cures within minutes and can be walked on almost just as quickly!

Sinking concrete can't stand up to our PolyLyft.

The crawlspace is an often overlooked area, but ignoring it can lead to problems that impact the rest of the home. Left unprotected, a crawlspace will become subject to moisture, mold, mildew, rot, and structural irregularities. These problems will only grow worse over time, so early remediation is important. This home in Bristol, VA was beginning to experience the first signs of moisture. 

To fortify the area, our team installed our CleanSpace encapsulation and SmartSump sump pump system. The encapsulation system acts as a barrier between the rest of the home and the ground, preventing mold growth and water vapor from settling on vulnerable spots. The pump catches water and sends it outside of the crawlspace where it can't damage landscaping or the foundation.

Working together, these systems will keep the area safe.