Your proven Wise County, VA Wet Basement & Foundation Repair Company

This crawlspace in Big Stone Gap, VA had seen much better days. It had never been encapsulated and like most crawlspaces, it went largely ignored. When the homeowner began to detect a musty smell with accompanying moisture, they called Master Services out to help.

We recommended our CleanSpace encapsulation system. This system is a tour-de-force in crawlspace encapsulation, not only providing moisture protection, but mitigating energy costs and radon impacts. What's more, the liner is mildew, mold, and tear resistant. With our liner in place, this homeowner can rest easy knowing that his crawlspace is in tip-top shape. 

This couple in Big Stone Gap, VA was worried about sagging support beams in their basement. When supportive components settle, it can lead to problems like cracks, stuck windows and doors, and springy floors. In this case, the home was built 50 years ago and needed some routine supportive elements installed.

To fix the problem, the team installed our SmartJacks system, which offers durable and adjustable support for structures that are settling. SmartJacks support loads of more than 60,000 pounds and come with a 25-year warranty against manufacturing defects. Installation can be performed at any time throughout the year and is usually completed within one day.

The owners were pleased to have a strong support system in place, and they noticed fewer problems throughout their home. 

Master Services visited a church in Coeburn, VA that had flooding issues in the basement. The basement was finished, but would flood whenever there were heavy rains. This meant that carpet, furniture, and other items were inundated with moisture. 

To fix the problem, the team installed our TripleSafe sump pump system, a French drain, and our ThermalDry wall system. These three systems work together to provide ultimate protection against water and water damage. The pump and drain collect and direct water out of the basement. The ThermalDry protects against moisture damage and humidity. 

This church should be in good shape going forward!

Our team visited a crawlspace near Appalachia, TN that needed some work. The area had a dirt floor, which did nothing to either abate moisture problems or reduce energy spend! Un-encapsulated below-grade spaces not only become breeding grounds for mold and wood rot, but leave the home vulnerable to cold and increased energy bills. 

Our team encapsulated the crawlspace and installed a reliable dehumidifying system. The encapsulation system is tear and mold resistant, and it mitigates the impact of radon. The dehumidifier works to prevent humidity and moisture from gathering in the crawlspace. Together, these products will keep the area dry and safe. 

The team visited a home near Saint Paul, VA that had a compromised crawlspace. The beams were sagging, leading to structural issues and problems in the upper levels of the home. Settlement, rot, and moisture all contribute to sagging beams and joists.

Our team has the perfect product for sinking crawlspaces: support jacks. Our jacks provide long-lasting, durable support to beams and joists, correcting issues like sloping floors, stuck doors and windows, and more. Plus, the jacks are adjustable, meaning they can be tightened according to future needs.

Once our jacks were in place, this crawlspace had all the support it needed. 

Settlement often occurs due to shifts in soil, the weight of a structure, structural problems, water damage, and more. This shifting causes cracks, both interior and exterior, as well as uneven floors, leaning chimneys, and more. The owner of this home in East Stone Gap, VA was noticing the telltale signs of settlement, and they wanted a dependable solution.

Our team recommended helical piers. These durable piers transfer the weight of a home to strong surrounding soils, where minute adjustments can be made to ensure the home is stable and level. After installation, this home's foundation problems were no more!

The Master Services team headed up to a crawlspace located near Pound, VA that lacked an encapsulation system. Un-encapsulated below-grade spaces tend to collect water and humidity, increasing mold, wood rot, and pest activity. Eventually, so much odor gathers in the area that it ascends into the upper levels of the home, impacting allergies, asthma, and respiratory sensitivities. 

To keep this from happening, our team installed our durable and dependable moisture barrier. CleanSpace is installed inside crawlspaces and acts as a shield between moisture and vulnerable spots. The liner is mold and mildew resistant and comes with a 25-year warranty. The liner also brightens up crawlspaces and creates room for more storage.

With our liner in place, this crawlspace should be free of mold, pests, and other nastiness. 

The Master Services team visited a customer near Saint Paul, VA who had a concerning issue in his basement. He started to notice a musty smell in the area, as well as pools of water following heavy rain. While unfinished basements aren't typical hangouts, it's still important to keep them dry. Wet basements create a host of unpleasant problems, including mold, mildew, wood rot, and pest inhabitation.

To avoid these issues, our team installed one of our sump pump systems. These dependable machines keep below-grade spaces dry and free of the nastiness that moisture brings. With one of our systems installed, this homeowner can rest assured his basement will be safe, dry, and sanitary. 

The team visited a customer in Saltville, VA who had a bad case of mold in his crawlspace. When moisture takes over a below-grade space, it creates mold and mildew. Due to the "stack effect," much of the mold ascends into the upper quarters of the home, which leads to respiratory issues for residents. 

Master Services offers mold remediation. Using our soda-blasting technique, our team removes every trace of mold and sanitizes surfaces. This method works by blasting sodium bicarbonate against moldy surfaces. The abrasiveness of soda removes mold without damaging the surrounding area. 

Now the crawlspace is free of mold and sanitary! 

Bill B., a homeowner in Big Stone Gap, VA, noticed a strange smell in his basement after heavy rainfall. Upon investigation, he discovered signs of water infiltration and mold behind a heavy-duty shelf. Concerned, he contacted Master Services for a solution. After a thorough assessment, our team recommended the installation of our Wall Vapor Barrier—a resilient, multilayered barrier. Once securely in place, it allows any water or vapor infiltration to be collected by our perimeter drainage system, WaterGuard, preventing moisture buildup and potential damage. This not only safeguards the basement from water damage but also enhances overall air quality throughout the house. With these solutions implemented, Bill can now have peace of mind, knowing that heavy rain won't compromise the integrity of his home.

In Big Stone Gap, VA, the owner of a commercial building, Mr. Thompson, was in for a surprise when a concerned client noticed a large crack inside the store while shopping. The client, a regular at the store, quickly informed Mr. Thompson, who immediately feared the worst. With worries mounting, he imagined the potential damage being too severe to fix, possibly even affecting his ability to keep the store operational.

Determined to get to the bottom of the issue, Mr. Thompson called Master Services. Our skilled team quickly arrived on-site and identified the root cause of the problem—soil settling beneath the structure, a common issue with newly compacted terrain. After a thorough assessment, we assured Mr. Thompson that the damage was not only repairable but could be done efficiently and without disrupting his business.

We installed several helical piers, carefully connecting them to the building's cement footing with steel brackets. These piers, designed to grip the surrounding soil, added crucial stability to the entire structure. Within the same day, our team achieved an impressive two-inch lift, effectively closing the alarming crack that had worried Mr. Thompson so much.

The best part? The work was minimally invasive to the property’s exterior, leaving the landscape largely untouched. Mr. Thompson was relieved and thrilled with the outcome, knowing his business was secure and that his customers could continue shopping without concern.

When Sarah, a homeowner in Appalachia, VA, noticed her house seemed to be settling unevenly on one side, she became concerned. The large cracks forming in the exterior brick walls left her worried about the safety of her home. Sarah, known for her practical nature and eye for detail, wasted no time reaching out to Master Services for a solution. After a prompt conversation with our team, she scheduled an inspection.

During the visit, our home inspector quickly identified the root cause of the problem—soil settling, a common issue in the area. Sarah appreciated the thorough explanation and free estimate provided, which gave her clarity about what needed to be done.

Once the project was scheduled, our production crew arrived and immediately began digging a small trench around the building. They installed several helical piers, each connected to the concrete footing of the house using steel brackets. These piers are specially designed to grip the clay-rich soil, ensuring the home would have a stable foundation moving forward.

By the end of the day, the cracks were closed, and Sarah’s house was no longer in danger of further settling. She felt relieved, knowing her home was now safe and structurally sound.